Cookie Policy

Introduction

This Cookie Policy explains how Relationship Counseling Center of California (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website at https://relationshipcounselingcenterofcalifornia.com/.

We believe in being transparent about how we collect and use data. This policy provides detailed information about how and when we use cookies and similar technologies, and how you can control them.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Cookies allow websites to:

• Remember your preferences and settings
• Understand how you use the website
• Improve your user experience
• Deliver relevant content and advertising
• Analyze website traffic and performance

Types of Cookies We Use

Essential Strictly Necessary Cookies

These cookies are essential for the proper functioning of our website. They enable basic functions like page navigation, access to secure areas, and maintaining your session. The website cannot function properly without these cookies, and they cannot be disabled.

Analytics Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve how our website works and provide better service to our visitors.

Functional Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, or quiz responses. They may be set by us or by third-party providers whose services we have added to our pages.

Third-Party Cookies

In addition to our own cookies, we use various third-party services that may set cookies on your device when you visit our website. We do not control these third-party cookies, and we encourage you to review the privacy and cookie policies of these third parties.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google Analytics uses cookies to collect standard internet log information and visitor behavior information.

The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

For more information about Google Analytics cookies, visit Google Analytics Cookie Usage.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

Google Search Console

We use Google Search Console to monitor and maintain our website’s presence in Google Search results. This service may set cookies to verify site ownership and track website performance in search results.

Quiz and Assessment Tools

Our website uses interactive quiz and assessment tools to help visitors determine which therapy services may be most appropriate for their needs. These tools may set cookies to:

• Save your progress through multi-page assessments
• Remember your responses for generating personalized recommendations
• Prevent duplicate submissions
• Analyze how visitors interact with the quiz tools

These cookies typically expire after 30 days or when you clear your browser cache.

How We Use Cookies

We use cookies for the following purposes:

• Website Functionality: To ensure our website operates correctly and provides essential features
• User Experience: To remember your preferences and settings for a personalized experience
• Analytics: To understand how visitors use our website and identify areas for improvement
• Performance Monitoring: To track website performance and diagnose technical issues
• Service Delivery: To enable interactive features like quizzes and contact forms
• Security: To protect our website and users from fraudulent activity

Your Cookie Choices

You have several options for managing cookies on our website:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites
• Block all third-party cookies
• Clear all cookies when you close your browser
• Receive notifications when cookies are being set

Here are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Mobile Devices

For mobile devices, you can manage cookies through your device settings or browser app settings. Each mobile operating system and browser has different procedures for managing cookies.

Opt-Out Tools

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want to be tracked. Because there is not yet a common understanding of how to interpret DNT signals, our website does not currently respond to browser DNT signals. However, you can use the cookie management options described above to control tracking.

Cookies and Personal Information

Most cookies we use do not collect personal information that identifies you. However, some cookies may be considered personal information under certain privacy laws (such as CCPA or GDPR) because they can be linked to your device or browsing activity.

Any personal information we collect through cookies is handled in accordance with our Privacy Policy. We encourage you to review our Privacy Policy to understand how we collect, use, and protect your personal information.

Health Information: As a mental health practice, we are committed to protecting your privacy. We do not use cookies to collect or store protected health information (PHI). Any health information you provide through secure patient portals or forms is handled separately in accordance with HIPAA regulations and is not accessible through cookies.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website after changes to this Cookie Policy constitutes your acceptance of the updated policy.

If we make material changes to how we use cookies, we will provide notice through our website or by other means as appropriate.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding cookies and tracking technologies. These rights include:

• The right to know what personal information is being collected through cookies
• The right to know whether your personal information is sold or disclosed
• The right to opt-out of the sale of personal information
• The right to request deletion of personal information collected through cookies

We do not sell personal information collected through cookies. For more information about your California privacy rights, please refer to our Privacy Policy or contact us using the information below.

European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) regarding cookies and personal data:

• The right to access personal information collected through cookies
• The right to rectification of inaccurate personal information
• The right to erasure (“right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through cookies or any other means. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

Additional Information

Cookie Duration

Cookies can be either “session cookies” or “persistent cookies”:

• Session Cookies: These are temporary cookies that expire when you close your browser. They are used for essential website functionality.
• Persistent Cookies: These remain on your device for a set period or until you delete them. They help us recognize you when you return to our website.

First-Party vs. Third-Party Cookies

• First-Party Cookies: Set by our website directly. We have full control over these cookies.
• Third-Party Cookies: Set by external services we use (like Google Analytics). These are governed by the third party’s privacy policy.