Accessibility Statement

Our Commitment to Accessibility

Relationship Counseling Center of California is committed to ensuring digital accessibility for all people, including those with disabilities. We are continually working to improve the accessibility and usability of our website at https://relationshipcounselingcenterofcalifornia.com/ to provide an inclusive experience for everyone.

We believe that everyone seeking mental health information and services should be able to access our website easily and effectively, regardless of ability, device, or browser. Accessibility is an ongoing effort, and we are dedicated to making continuous improvements.

Measures to Support Accessibility

We take the following measures to ensure accessibility of our website:

• Include accessibility as part of our mission: Accessibility is integrated into our organization’s policies and procedures
• Use the WP Accessibility plugin: We utilize accessibility tools and plugins to enhance our website’s accessibility features
• Employ formal accessibility standards: We aim to conform to WCAG 2.1 Level AA standards
• Regular reviews and testing: We conduct ongoing accessibility assessments and testing
• Provide accessibility training: Our team receives training on accessibility best practices
• Welcome feedback: We actively seek and respond to accessibility feedback from our users
• Monitor and update: We continuously work to identify and fix accessibility issues

Accessibility Features We’ve Implemented

Through the use of the WP Accessibility plugin and accessibility best practices, our website includes the following features:

Known Limitations and Ongoing Work

Despite our best efforts to ensure accessibility, there may be some limitations. We are actively working to address these issues:

Current Limitations

• Legacy Content: Some older content on our website may not yet meet current accessibility standards. We are systematically reviewing and updating this content.
• Third-Party Content: Some embedded content from third-party providers (such as videos, maps, or widgets) may have accessibility barriers beyond our direct control. We are working with providers to improve these elements.
• PDF Documents: Some PDF documents on our site may not be fully accessible. We are working to make all downloadable documents accessible or provide accessible alternative formats.
• Complex Interactive Elements: Some interactive features, such as assessment quizzes or scheduling tools, may present accessibility challenges. We are continuously improving these elements.
• Multimedia Content: We are working to add captions, transcripts, and audio descriptions to all multimedia content where appropriate.

Our Ongoing Efforts

We are actively working on:

• Regular accessibility audits of our website
• Updating older content to meet current standards
• Training staff on accessibility best practices
• Testing with assistive technologies
• Improving alt text and image descriptions
• Enhancing form accessibility and error messaging
• Ensuring all new content meets accessibility standards from the start

Technical Specifications

Our website’s accessibility relies on the following technologies to work:

• HTML5
• CSS3
• JavaScript (with graceful degradation where JavaScript is disabled)
• WAI-ARIA (Accessible Rich Internet Applications)
• WP Accessibility Plugin for WordPress

These technologies are relied upon for conformance with the accessibility standards used.

Browsers and Assistive Technology

Our website is designed to be compatible with:

• Recent versions of major browsers (Chrome, Firefox, Safari, Edge)
• Screen readers such as JAWS, NVDA, and VoiceOver
• Browser zoom features
• Voice recognition software
• Various assistive technologies

Third-Party Content and Services

Our website may include content and services from third-party providers, including:

• Google Analytics for website analytics
• Google Maps for location information
• Payment processors for billing
• Quiz and assessment tools
• Scheduling systems
• Video platforms (YouTube, Vimeo, etc.)
• Social media integrations

While we strive to work only with accessible third-party services, we do not have full control over the accessibility of content provided by external sources. We encourage these providers to maintain accessible platforms and will work to find alternative solutions when accessibility barriers are identified.

If you encounter an accessibility barrier with third-party content on our site, please let us know so we can work to provide an accessible alternative or solution.

Feedback and Contact Information

How to Report Accessibility Issues

When reporting an accessibility issue, please provide as much detail as possible, including:

• The specific page or feature where you encountered the issue
• A description of the problem you experienced
• The assistive technology, browser, and operating system you were using
• Any error messages you received
• Your contact information so we can follow up

Our Response Commitment

We take accessibility feedback seriously and aim to:

• Acknowledge your feedback within 2 business days
• Investigate reported issues promptly
• Provide updates on progress toward resolution
• Implement fixes as quickly as possible based on severity and complexity
• Offer alternative access methods while working on permanent solutions

For urgent accessibility needs, please call us directly at 559-633-9030 so we can provide immediate assistance.

Alternative Access to Information

If you encounter barriers that prevent you from accessing information on our website, we are committed to providing alternative means of access. Options may include:

• Phone Support: Call us at 559-633-9030 to speak with a staff member who can provide information or assistance
• Email Support: Email us and we will provide the information you need in an accessible format
• Alternative Formats: We can provide information in alternative formats such as large print, plain text, or accessible PDFs upon request
• In-Person Assistance: Visit our office and our staff will be happy to assist you in accessing the information you need
• Video or Phone Consultations: For information about our services, we offer free consultations via phone or video

Please don’t hesitate to ask for assistance. We are here to ensure you can access the mental health information and services you need.

Assessment and Evaluation

We regularly assess the accessibility of our website through:

Internal Testing

• Regular reviews using automated accessibility testing tools
• Manual testing with keyboard navigation
• Testing with screen readers and other assistive technologies
• Color contrast checking
• Form and interactive element testing

External Evaluation

• Consulting accessibility experts when needed
• Incorporating feedback from users with disabilities
• Staying informed about accessibility best practices and standards
• Periodic comprehensive accessibility audits

Continuous Improvement

Accessibility is not a one-time achievement but an ongoing commitment. We continuously:

• Monitor for new accessibility issues
• Update our website as standards evolve
• Train our team on accessibility requirements
• Incorporate accessibility into all new development
• Respond to user feedback and make improvements

Legal and Compliance Information

Standards and Guidelines

This website endeavors to conform to:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA: Internationally recognized guidelines for web accessibility
• Section 508 of the Rehabilitation Act: U.S. federal accessibility standards
• Americans with Disabilities Act (ADA): U.S. civil rights law prohibiting discrimination based on disability

Enforcement and Complaints

If you have concerns about accessibility that we have not adequately addressed, you may:

• Contact us directly to escalate the matter
• File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights
• Seek other remedies available under applicable law

We prefer to resolve accessibility concerns through direct communication and collaboration, and we encourage you to contact us first so we can work together to find a solution.

Date and Review

This accessibility statement was created on February 11, 2026. It will be reviewed and updated:

• At least annually
• When we make significant changes to our website
• When we become aware of new accessibility issues or solutions
• As accessibility standards and best practices evolve

We are committed to maintaining an up-to-date accessibility statement that accurately reflects our current efforts and the state of our website’s accessibility.